Get in Touch With Us
Thank you for stopping by. Whether you have a question, spotted something that needs fixing, or simply want to share your thoughts, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Contact Us
The quickest and most reliable way to reach our team is by email. Please write to us at info@iba.org.uk and a member of the team will read your message personally.
To help us reply quickly and accurately, it is useful to include:
- A short subject line that sums up your message
- The address of the page you are writing about, if your message relates to a specific article
- A clear description of your question or the issue you noticed
- Any screenshots or details that might help us understand the situation
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if you believe something on the site is out of date or incorrect, please tell us. We take accuracy seriously and review every report.
- General questions: if something on a page is unclear, we are happy to explain it in plainer terms.
- Feedback and suggestions: ideas for new topics or improvements to existing pages are always appreciated.
- Partnership or media enquiries: please give a brief outline of your proposal so we can pass it to the right person.
When to Expect a Reply
We aim to respond to all messages within two to three working days. During busy periods or public holidays, it may take a little longer. If your message concerns a factual error, we will let you know once it has been checked and, where needed, corrected.
Please note that we are an information resource. We cannot act on behalf of third parties, settle disputes between you and another business, or access any accounts you hold elsewhere. If your concern relates to another organisation, we recommend contacting them directly.
Your Information
Any details you share with us by email are used only to respond to your message. We do not sell or pass on your personal information. You can read more about how we handle and store data in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
A Final Note
Every message helps us make this website clearer, fairer and more useful for everyone who reads it. We appreciate you taking the time to get in touch, and we look forward to hearing from you.